If you have any inquiries, comments, or suggestions, kindly reach out to us via email at shop@olliewilde.com or through the provided contact form.
Our team aims to address email inquiries within 24 to 48 hours, with the exception of weekends and public holidays.
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Frequently asked questions
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Helpful information
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.
Standard delivery usually takes around 5 to 15 business days. Please note that with special sales and promotions, orders may arrive later than usual. If your order hasn't arrived after two weeks, please contact us and we will look into the details.